Legal

Terms & Conditions

Last revised: March 10, 2026

1. INTRODUCTION AND ACCEPTANCE

These Terms & Conditions ("Terms") govern access to and use of the products, software, and services offered by Awide Labs Ltd., a company incorporated under the laws of Israel, with registered offices at Tel Aviv, Israel ("Awide Labs," "we," "us," or "our"), including:

The Awide PostgreSQL DBMS (a hardened, compliance-ready PostgreSQL database management system);
The Awide PostgreSQL Operations Intelligence Suite (full-stack observability and database operations platform);
Any related documentation, APIs, software development kits, websites, and professional services (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT ACCESS OR USE THE SERVICES. IF YOU ARE ACCEPTING ON BEHALF OF AN ORGANIZATION, YOU REPRESENT AND WARRANT THAT YOU HAVE AUTHORITY TO BIND THAT ORGANIZATION.

These Terms are supplemented by the applicable End User License Agreement (EULA) for each product (Awide PostgreSQL EULA / Awide PG Suite EULA), our Privacy Policy, Cookie Policy, and Website Terms of Use, each incorporated herein by reference.

2. DEFINITIONS

In these Terms, unless the context otherwise requires:

"Account" means an account registered with Awide Labs to access the Services.
"Customer" or "you" means any individual or legal entity that enters into these Terms with Awide Labs.
"Order Form" means a document executed between Awide Labs and Customer specifying the Services ordered, applicable fees, and commercial terms.
"Subscription" means a time-limited right to access and use the Services as specified in the applicable Order Form.
"Customer Data" means any data, content, or information submitted to or processed by the Services under your Account.
"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential.
"Effective Date" means the date on which you first accept these Terms or execute an Order Form, whichever is earlier.

3. ELIGIBILITY

You must be at least 18 years of age and have the legal capacity to enter into contracts in your jurisdiction to use the Services. By accepting these Terms, you represent and warrant that you meet these eligibility requirements. The Services are not directed to, and may not be used by, individuals under the age of 18.

The Services are made available to both business entities ("Business Customers") and individual professionals ("Individual Users"). Certain features or pricing tiers may be restricted to Business Customers.

4. ACCOUNT REGISTRATION AND SECURITY

Access to certain Services requires registration of an Account. You agree to provide accurate, current, and complete information during registration and to keep such information up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

You must notify Awide Labs immediately at info@awide.tech if you become aware of any unauthorized use of your Account or any other breach of security. Awide Labs shall not be liable for any loss or damage arising from your failure to comply with this Section.

5. LICENSES AND PRODUCT TERMS

Use of each Awide Labs software product is governed by the applicable EULA in addition to these Terms. In the event of a conflict between these Terms and an applicable EULA, the EULA shall govern with respect to the subject matter of the conflict as it relates to the specific product.

Awide PostgreSQL DBMS: governed by the Awide PostgreSQL EULA
Awide PostgreSQL Operations Intelligence Suite: governed by the Awide PG Suite EULA

6. FEES, PAYMENT, AND BILLING

6.1 Fees

Fees for the Services are as set out in the applicable Order Form or Awide Labs's then-current pricing page. All fees are quoted and payable in the currency specified in the Order Form. Awide Labs reserves the right to update pricing upon written notice at least thirty (30) days before the start of the next Subscription renewal period.

6.2 Payment Terms

Unless otherwise agreed in an Order Form, invoices are due and payable within thirty (30) days of the invoice date. Overdue amounts accrue interest at a rate of 1.5% per month (or the maximum rate permitted by law, if lower) from the due date until paid. You are responsible for all taxes, levies, or duties imposed by taxing authorities, excluding taxes based on Awide Labs's income.

6.3 Suspension for Non-Payment

Awide Labs may suspend access to SaaS-based Services if any undisputed payment is more than thirty (30) days overdue, after providing you with at least ten (10) days' prior written notice. Suspension does not relieve your obligation to pay outstanding amounts.

6.4 Refunds

All fees are non-refundable except as expressly stated in the applicable Order Form or as required by applicable mandatory consumer protection law. Awide Labs does not provide refunds for partial Subscription periods.

7. SUBSCRIPTIONS AND RENEWALS

Subscriptions are for the Subscription Term specified in the applicable Order Form. Unless either party gives written notice of non-renewal at least thirty (30) days prior to the end of the then-current Subscription Term, Subscriptions automatically renew for successive periods equal in duration to the initial Subscription Term at Awide Labs's then-current pricing.

8. ACCEPTABLE USE

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

Use the Services to violate any applicable local, national, or international law or regulation;
Transmit any unsolicited or unauthorized advertising or promotional material;
Knowingly introduce viruses, malware, or other harmful code into the Services;
Attempt to gain unauthorized access to any part of the Services, other accounts, or connected systems;
Use the Services to infringe any intellectual property rights or other proprietary rights of any party;
Use the Services to store, process, or transmit material that is unlawful, defamatory, obscene, or otherwise objectionable;
Resell, sublicense, or otherwise make the Services available to third parties without Awide Labs's prior written consent;
Use the Services to perform load testing, penetration testing, or vulnerability scanning against infrastructure not owned by you, without prior written consent from the relevant infrastructure owners and Awide Labs;
Use the Services in any manner that could damage, disable, overburden, or impair Awide Labs's systems or networks.

9. CUSTOMER DATA AND DATA PROTECTION

You retain all rights, title, and interest in and to Customer Data. You grant Awide Labs a non-exclusive, worldwide, royalty-free license to process Customer Data solely to the extent necessary to provide the Services to you and as otherwise described in these Terms and the Privacy Policy.

Where Awide Labs processes personal data on your behalf in connection with SaaS Services, such processing is governed by a Data Processing Addendum ("DPA") executed between the parties, which forms part of these Terms. For On-Premise deployments, Customer Data does not leave your infrastructure unless you explicitly share it with Awide Labs for support.

Awide Labs complies with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"), and the EU-U.S., UK, and Swiss-U.S. Data Privacy Frameworks. For further details, see our Privacy Policy.

10. CONFIDENTIALITY

Each party agrees to protect the other party's Confidential Information with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care. Each party shall not disclose Confidential Information to any third party without the other party's prior written consent, except as required by law or court order (with prompt prior notice where legally permitted). Confidentiality obligations do not apply to information that is or becomes publicly available through no fault of the receiving party.

11. INTELLECTUAL PROPERTY

All intellectual property rights in the Services, software, documentation, and any materials provided by Awide Labs remain the exclusive property of Awide Labs and its licensors. Nothing in these Terms transfers any ownership interest to you. You retain ownership of Customer Data.

You grant Awide Labs a limited, royalty-free license to use your company name and logo solely to identify you as a customer on Awide Labs's website and marketing materials, unless you opt out by written notice to info@awide.tech.

12. FEEDBACK

Any Feedback you provide to Awide Labs regarding the Services shall be deemed non-confidential, and Awide Labs shall have the right to use such Feedback for any purpose without restriction or compensation to you.

13. THIRD-PARTY SERVICES AND OPEN SOURCE

The Services may integrate with or incorporate third-party services and open-source software. Use of third-party services is subject to their respective terms and policies. Awide Labs is not responsible for the acts, omissions, or functionality of any third-party services. Open Source Components included in the Software are listed in the applicable product documentation.

14. WARRANTIES AND REPRESENTATIONS

Each party represents and warrants that: (i) it has the legal authority to enter into these Terms; (ii) the execution and performance of these Terms do not violate any applicable law or agreement to which it is a party; and (iii) it will comply with all applicable laws and regulations in performing its obligations.

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, AWIDE LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AWIDE LABS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

AWIDE LABS'S TOTAL CUMULATIVE LIABILITY ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO AWIDE LABS DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED BY APPLICABLE LAW.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Awide Labs and its affiliates, officers, directors, employees, and licensors from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your use of the Services in violation of these Terms; (ii) Customer Data, including any claim that such data infringes the rights of a third party; (iii) your violation of any applicable law; or (iv) your breach of any representation or warranty in these Terms.

17. TERM AND TERMINATION

These Terms commence on the Effective Date and continue until all Subscriptions and Order Forms have expired or been terminated.

Either party may terminate these Terms or any Order Form for material breach if the breaching party fails to cure such breach within thirty (30) days of receiving written notice. Awide Labs may terminate these Terms immediately if you violate Sections 4 (Account Security) or 8 (Acceptable Use), or if you become insolvent, make an assignment for the benefit of creditors, or are subject to bankruptcy or similar proceedings.

Upon termination: (i) all licenses and rights granted to you cease; (ii) you must cease all use of the Services and destroy or return any Awide Labs Confidential Information in your possession; (iii) you remain liable for all fees accrued prior to termination. Awide Labs will make Customer Data available for export for thirty (30) days following termination of SaaS Services, after which it may be deleted.

Sections 10, 11, 12, 15, 16, 18, 19, and 20 shall survive termination.

18. CHANGES TO TERMS

Awide Labs may update these Terms from time to time. We will provide at least thirty (30) days' prior written notice of material changes, including by email to your registered address or by prominent notice on our website. Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Services before the effective date of the changes.

19. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict-of-law principles. The parties submit to the exclusive jurisdiction of the competent courts of Tel Aviv, Israel for any disputes arising out of or in connection with these Terms.

Notwithstanding the above, Awide Labs may seek injunctive or other equitable relief in any competent jurisdiction to protect its intellectual property or confidential information.

EU Users: If you are a consumer resident in the European Union, you may benefit from mandatory consumer protection provisions of the law of your country of residence. EU consumer dispute resolution: the European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. These Terms do not affect your statutory rights under applicable EU law, including Directive 2019/770/EU on digital content and digital services.

20. GENERAL PROVISIONS

Entire Agreement. These Terms, together with all applicable Order Forms, EULAs, DPA, and documents incorporated by reference, constitute the entire agreement between you and Awide Labs regarding the Services and supersede all prior agreements.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

Waiver. Failure by Awide Labs to enforce any provision of these Terms shall not constitute a waiver of its right to do so in the future.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without Awide Labs's prior written consent. Awide Labs may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all its assets.

Notices. All legal notices to Awide Labs must be sent by email to info@awide.tech, with confirmation of receipt. Awide Labs may provide notices to you via the email address registered with your Account.

Force Majeure. Neither party shall be liable for delays or failures in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, labor disputes, or governmental actions.

Relationship of Parties. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties.

Language. These Terms are drafted in the English language, which shall be the controlling language in the event of any conflict with a translation.

21. CONTACT

For questions about these Terms, please contact:

Awide Labs Ltd.
Tel Aviv, Israel
Email: info@awide.tech